What are the Return Conditions?

The return period is 14 days from the date you receive the product. Custom-made items, hair accessories, swimsuits, party accessories, hats, and socks are not eligible for returns. Used, worn, washed, or damaged products are not eligible for returns. In these cases, refunds will not be issued.

How can I return the products I purchased?

Lemabelle.com Our fundamental principle is that you are happy with your purchase from . If you would like to return your product, we will be happy to assist you as quickly as possible under the following conditions.

• You can return your product within 14 days from the moment you receive it.
  
  
• The product must be in its original packaging , its labels must not be removed, it must be unused , unwashed , and its resalability must not be compromised .

You can return your product from the "My Orders" page. Once your return request is submitted, a return printout will be generated for you. Simply attach the resulting file to your return shipment and submit it to SÜRAT KARGO free of charge. Packages delivered to SÜRAT KARGO are delivered to us within 1-5 business days on average.

Once we receive your return package, we verify that the products comply with the return conditions , and refunds for accepted returns are transferred to the bank within 1-3 business days . You can track this process on the "My Orders" page. Your refund will be processed by your bank to your payment method in the same manner as you made your payment (installment purchases will be refunded in installments). The speed of this process depends entirely on your bank's internal processes. If you paid via cash on delivery or bank transfer, your refund will be processed within 1-3 business days to the IBAN number you provide.

Returns that do not meet these conditions will not be accepted and will be sent back to you with a postage paid.

*Transactions cannot be made on public holidays and weekends .

Note: When returning, do not forget to print the return cargo PDF given to you by SÜRAT KARGO and paste it on the return cargo.

Do I pay the shipping fee for returns?

You can send your orders to us FREE OF CHARGE with the selected cargo company (SÜRAT KARGO) on behalf of Le Mabelle.

In case of a return of your order created with the free shipping campaign, i.e. orders over 1500 TL, if the amount of the remaining products is below the 1500 TL free shipping requirement, the shipping fee of the first shipment will be deducted from your refund amount.

If your order amount is less than 1500 TL, the shipping fee you paid for your initial order will be deducted from your refund. This amount is the cost of the shipping service you purchased.

If your order amount is over 1500 TL and you return all products, your entire order price will be refunded. 

When will I be refunded for the product I returned/cancelled?

The return process is completed within 2-5 business days from the date we receive the returned product (if the product complies with the return conditions).